FAQ
Welcome to our FAQ section! We've compiled answers to common questions about our products, orders, shipping and privacy.
Please contact our customer service team for any other queries.
Can I place an order and pick it up?
Please allow us 3-5 days to prepare your order for collection.
Our pick-up location is:
Pari Spices and Sauces
B 723, 7th Floor,
Jaswanti Allied Business Centre,
Ramchandra Lane, Kachpada, Malad West,
Mumbai – 400064, Maharashtra, India.
I lost my password. How do I log in?
Please reset your password by clicking on the Forgot Password link visible on the login screen. Email delivery depends on your service provider (e.g., Google, Microsoft, Yahoo), so we highly advise checking your spam folder if our email doesn’t appear in your inbox.
Can I cancel my order after placing it?
Yes, Orders once placed can be cancelled before Dispatch.
Why was my order or item(s) cancelled?
Item(s) from your order or your entire order may have been cancelled if there are errors when verifying your billing information or if your item(s) have sold out or there are restrictions placed in your area of delivery. We apologize for the inconvenience.
- You will not be charged for any cancelled items.
- You will receive an email explaining the reason for the cancellation.
Legacy & Innovation
Be part of a company that blends traditional wisdom with modern processes.
Growth Opportunities
Learn, contribute, and grow in a fast-paced, supportive environment.
Diverse Roles
From manufacturing, R&D, and quality control to marketing, sales, design, and e-commerce—there’s something for every talent.
Make an Impact
Help us shape the future of how Indian spices and sauces are enjoyed across India and the globe.
What payment options are available?
We accept all major cards, UPI, and online payments via secure third-party processors.
Is my payment information safe?
Yes. We use trusted processors. Your full card details are not stored—only the last four digits are saved for reference.
My payment was successful, but order failed. What now?
Don’t worry. This happens sometimes due to banking delays. Your money will typically be refunded in 5–7 business days.
How will I get my tracking details?
Tracking details are sent via email or message by delivery partners once your order is shipped.
What if my order is delayed?
Delays of 1–3 days may occur due to courier operations. We’ll work with the logistics provider to resolve any issues.
Can I change my shipping address after placing an order? And Can I return a product after delivery?
No.
Are opened or used products eligible for return?
No. Due to hygiene and safety, opened or used items cannot be returned.
What should I do if I receive a damaged product?
Please Contact us immediately with photos and order details. We will replace or refund the product damaged in transit. If the damaged product is out of stock, we can replace it with another product of your choice of the same value or we will issue a refund for it.