Frequently Asked Questions
We've compiled answers to common questions about
our products, orders, shipping, and privacy.
Welcome to our FAQ section! We've compiled answers to common questions about our products, orders, shipping, and privacy. If you don't find what you're looking for here, please don't hesitate to contact our customer service team.
General Questions
Our products are currently available online on our e-commerce website and also on jiomart, bigbasket, meesho, amazon. You can explore our full range of products there.
Please allow us 3-5 days to prepare your order for collection.
Our pick-up location is:
Pari Spices and Sauces
B 723, 7th Floor,
Jaswanti Allied Business Centre,
Ramchandra Lane, Kachpada, Malad West,
Mumbai – 400064, Maharashtra, India.
Account & Website
Please reset your password by clicking on the Forgot Password link visible on the login screen. Email delivery depends on your service provider (e.g., Google, Microsoft, Yahoo), so we highly advise checking your spam folder if our email doesn’t appear in your inbox.
Order Cancellations
Yes, Orders once placed can be cancelled before Dispatch.
Why Work With Us?
Payments
We accept all major cards, UPI, and online payments via secure third-party processors.
Yes. We use trusted processors. Your full card details are not stored—only the last four digits are saved for reference.
Don’t worry. This happens sometimes due to banking delays. Your money will typically be refunded in 5–7 business days.
Shipping & Delivery
We offer:
- Next-day delivery within the city
- 2–3 working days within the same state
- Standard courier delivery across India
Yes.
- Orders above ₹750: Free shipping
- Orders below ₹750: ₹100 shipping charge
Cash on Delivery (COD): Additional ₹100 handling fee
Tracking details are sent via email once your order is shipped. Please check your spam/junk folder if you don’t see it in your inbox.
Delays of 1–3 days may occur due to courier operations. We’ll work with the logistics provider to resolve any issues.
Returns & Refunds
No. Due to hygiene and safety, opened or used items cannot be returned.
Please Contact us immediately with photos and order details. We will replace or refund the product damaged in transit. If the damaged product is out of stock, we can replace it with another product of your choice of the same value or we will issue a refund for it.
Pari Sidr Honey - 350gm Jar
Original price was: ₹779.00.₹559.00Current price is: ₹559.00.Pari Tandoori Chicken Masala - 50gm Box
Original price was: ₹59.00.₹45.00Current price is: ₹45.00.Pari Momos & Chowmein Masala - 50gm Box
Original price was: ₹59.00.₹36.00Current price is: ₹36.00.
